Refund policy

30-Day Satisfaction Guarantee

Love it or we'll make it right

At Bella Eve, we want you to feel confident in your purchase. Every artwork is crafted with gallery-grade materials and care. If something isn't right, we're here to make it right.

If Your Artwork Arrives Damaged or Defective

Contact us within 24 hours of delivery at hello@bellaeve.co with clear photos showing:

  • The damaged/defective artwork
  • The packaging (if damaged)
  • Your order number

We'll send a replacement immediately or issue a full refund. No need to return the damaged piece, simply discard it responsibly.

If You're Not Completely Satisfied with Your Artwork

We'll work with you to find a solution. Because each piece is custom-made and cannot be resold, options may include store credit or exchange for a different piece.

Contact us at hello@bellaeve.co and we'll find the best path forward.

Important Details

  • Each Bella Eve artwork is made-to-order, custom-created specifically for you
  • Damage or defect claims must be submitted within 24 hours of delivery
  • Photo evidence is required for all claims
  • We cannot accept physical returns or arrange return shipping
  • Store credit issued for any reason is valid for 12 months and cannot be redeemed for cash
  • Custom or personalized orders are final sale unless defective
  • All resolutions are subject to verification and provided at our discretion

Before You Order

Not sure which size or frame to choose? Need help visualizing a piece in your space?

Email us at hello@bellaeve.co our team is here to guide you toward the artwork that will feel perfect in your home.

How to Report an Issue

Step 1: Email us at hello@bellaeve.co within 24 hours of delivery (for damage/defects) or within 30 days (for other concerns)

Step 2: Include:

  • Your order number
  • Clear photos of the issue (if applicable)
  • Brief description of the concern

Step 3: We'll respond within 24 hours with next steps

Refunds

Approved refunds will be issued to your original payment method within 5-10 business days. Your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@bellaeve.co.

Questions?

We're always here to help at hello@bellaeve.co